Shipping Policy

Last updated: September 3, 2026

At It’s Heritage, Hoss, our products are made to order through our trusted print and fulfillment partner, Printful. This means your order is produced specifically for you after it is placed rather than sitting in a warehouse waiting for someone to wander along and buy it.

Order Processing

Most orders are fulfilled within 2–5 business days. Once your order has been produced, it is shipped using the shipping method selected at checkout.

During holidays, sales, product launches, or other periods of unusually high order volume, fulfillment may take longer than usual.

Shipping Times

Estimated shipping times begin after your order has been fulfilled.

For U.S. orders, standard shipping generally takes approximately 3–4 business days after fulfillment.

International shipping times vary by destination and shipping method and may take approximately 5–20 business days after fulfillment.

These are estimates, not guaranteed delivery dates. Actual delivery times may be affected by weather, carrier delays, customs, holidays, or other circumstances outside our control.

Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to update after your package enters the carrier's system.

Delayed or Lost Packages

If your order has not arrived by the estimated delivery date, please allow a few additional days for possible carrier delays.

If your order still has not arrived, contact us with your order number so we can investigate the shipment.

For packages determined to be lost in transit, claims generally must be submitted within 30 days of the estimated delivery date. Eligible lost shipments may be replaced at no additional cost.

If tracking shows that a package was delivered to the address provided at checkout, but you cannot locate it, please first check with household members, neighbors, and your local carrier or post office. Delivered packages are generally not eligible for a free replacement.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your purchase.

If an incorrect or incomplete address is provided and the order has not yet entered fulfillment, we may be able to correct it.

Once an order has shipped, the address generally cannot be changed or the package rerouted. If a package is returned because of an incorrect or undeliverable address, additional shipping charges may apply to send it again.

Damaged, Defective, or Incorrect Items

Because our products are made to order, please contact us if your item arrives damaged, defective, misprinted, or different from what you ordered.

Please contact us within 30 days of delivery and include your order number along with clear photos showing the problem when applicable.

Eligible manufacturing or fulfillment errors may qualify for a replacement or refund at no additional cost.

Multiple Products

Orders containing multiple products may arrive in separate packages and may have different delivery dates. This can happen because products may be produced and shipped from different fulfillment facilities.

You will receive tracking information for shipments as they become available.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their destination country. These charges are determined by local authorities and are outside our control.

We recommend checking your country's customs requirements before placing an international order.

Questions About Your Order

If you have a question or problem with your shipment, please contact us and include your order number so we can help resolve the issue as quickly as possible.

We appreciate your patience and your business. Every order is made specifically for you, and we're grateful you're keeping independent design and small-brand commerce alive.